Survey after survey shows that leaders consider themselves excellent communicators.  Survey after survey shows that employees think leaders need to be better ...

Knowledge is power.  I’m sure you’re familiar with this expression.  Stated another way, information is power.  Withholding information keeps others in the dark and at...

Conversations between leaders and organizational members can provide nuggets that organizations need.  Some of those nuggets are more valuable than others, depending on the content. ...

Do you talk to strangers or do you follow your mother’s advice and never talk to strangers?  When you’re waiting to see your doctor or in line for your skinny latte at Starbucks,...

When I landed my sales job at US Surgical several years ago, I was so excited!  US Surgical’s sales force was known for being an elite group of sales professionals.  One financial...

What can I say?  I’m an Abraham Lincoln geek!  Abraham Lincoln is one of my heroes.  From as early as I can remember, I have always held Honest Abe in high esteem.  Not...

Effective leaders take pride in their communication skill.  Show me a great leader and I’ll show you a great communicator.  Show me a poor leader and I’ll show you a poor...